Optimizing Enterprise Referral Processing through Automated Fax Triage.

Health systems face a paradoxical translational gap: Despite operational and domain expertise and real-world implementation environments, they continue to face challenges in innovating with emerging technologies to improve care delivery.

This case study describes how Stanford Health Care, a quaternary academic medical center, addressed this gap through a bottom-up grassroots innovation approach enabling rapid identification, iterative prototyping, and enterprise scaling of an artificial intelligence (artificial intelligence)-enabled intervention that was sourced and developed internally by the frontline staff and resulted in operational impact at scale.