Agreement between face-to-face and telehealth physical therapy triage decisions in a routine outpatient…

StudyJournal of telemedicine and telecare· Aug 2026

Agreement between face-to-face and telehealth physical therapy triage decisions in a routine outpatient setting.

Zafnat Sharvit, Alon Kalron

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Musculoskeletal RehabilitationStudyClinical practiceQ1IF 4.9

Telehealth and face-to-face physiotherapy triage showed only moderate agreement on treatment recommendations.

Agreement between face-to-face and telehealth physical therapy triage decisions in a routine outpatient setting.

Zafnat Sharvit, Alon Kalron

Journal of telemedicine and telecare · Aug 2026

Background

Telehealth has increasingly been integrated into physiotherapy services to improve access and reduce waiting times.

Kappa = 0.44

Results

Kappa = 0.44

moderate agreement, telehealth and in person triage often recommended different treatments

More results

Thirty participants completed both triage assessments.

Both patients and physiotherapists reported high levels of satisfaction with telehealth triage.

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Conclusion · 1 of 2

Telehealth physiotherapy triage demonstrated moderate agreement with face-to-face assessments for treatment recommendations but limited agreement for urgency classification.

Conclusion · 2 of 2

While telehealth appears feasible for supporting treatment allocation, caution is warranted when using it to determine clinical urgency, and further standardization of urgency assessment is needed.

Agreement between face-to-face and telehealth physical therapy triage decisions in a routine outpatient setting.

Agreement between face-to-face and telehealth physical therapy triage decisions in a routine outpatient setting.

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